Terms of Service

3.1 Description of Services

Our Services are designed to empower businesses with secure, localized, and sovereign digital solutions, structured around our proprietary Digital Transformation ("DX") Engine. As detailed on our "Ventures," "Solutions," and "DX Platform" pages, our offerings include, but are not limited to:

a. DX Platform & Engine: A unified, modular architecture composed of five integrated layers designed to launch sovereign digital ecosystems at speed.

Secure Data Foundation (L1)

Sovereign and secure infrastructure services.

AI & Agentic Core (L2)

Intelligent automation fabric for business processes.

Embedded AI Services (L3)

AI-powered solutions through our MEERA Intelligence Layer.

Industry Platforms (L4)

Vertical SaaS ecosystems for various sectors, such as energy, healthcare, and logistics.

Venture Acceleration (L5)

Go-to-market strategies and scaling support for digital ventures.

b. Industry Solutions: Enterprise digital transformation solutions tailored for specific industries, powered by the MEERA platform and our AI-first architecture. This includes, but is not limited to, digital solutions for energy, health, government, and other sectors.

c. AI-Powered Products & Services: All services that utilize our AI and agentic core to deliver intelligent automation, data analytics, and decision-support tools.

3.2 Service-Specific Agreements

The specific terms for the delivery of any Service, including the scope of work, project milestones, deliverables, acceptance testing procedures, fees, and payment schedules, will be detailed in a separate Master Services Agreement (MSA) or Statement of Work (SOW) entered into between the Company and the Client. These Terms of Service shall apply to all such agreements.

3.3 Service Levels

We are committed to providing Services in a professional and workmanlike manner. For certain Services, we may agree to specific service level commitments, which will be outlined in a Service Level Agreement (SLA) as part of the MSA or SOW.

3.4 Client Obligations

To receive our Services, you agree to:

• Provide us with timely and accurate information and materials as reasonably requested.
• Cooperate with our team in good faith.
• Ensure you have the necessary rights and permissions for any content or data you provide to us.
• Comply with all applicable laws and regulations in your use of our Services.

4.1 General AI Disclaimer

Our AI-powered services are provided on an "as-is" basis. While we strive for accuracy, AI-generated outputs may not always be complete, accurate, or suitable for all purposes. You acknowledge that you should not rely on AI outputs for legal, medical, financial, or other critical decisions without appropriate human review and verification. All AI-generated content is for informational and support purposes only and is not a substitute for professional advice.

4.2 User Responsibility

You are solely responsible for your use of any AI-generated outputs. You agree to implement appropriate human oversight for decisions influenced by our AI services and to verify critical information before acting upon it.

4.3 Compliance with Omani AI Regulations

TARGET Group is committed to operating its AI services in compliance with the Sultanate of Oman's General Policy for the Safe and Ethical Use of Artificial Intelligence Systems and other applicable regulations.

4.4 Prohibited Uses

You may not use our AI services to:

• Generate content that is illegal, harmful, defamatory, discriminatory, or infringes on the intellectual property or privacy rights of others.
• Engage in automated decision-making that has a legal or similarly significant effect on individuals without appropriate safeguards and human review.

4.5 Data Use and Privacy

Any personal data processed by our AI services will be handled in accordance with our Privacy Policy and the Omani Personal Data Protection Law. We use data to improve our services, but we will not use data in a manner that violates your rights or our legal obligations.

5.1 Our IP

All content on our website, including text, graphics, logos, and images, as well as our proprietary technology, software, and methodologies (including the DX Engine and MEERA platform), are the property of TARGET Group and are protected by international copyright and intellectual property laws.

5.2 Ownership of Deliverables

The ownership of any intellectual property created specifically for you as part of our Services ("Deliverables") will be defined in the applicable MSA or SOW. Typically, such agreements will detail whether you receive a license to use the Deliverables or if ownership is transferred to you.

5.3 Client IP

You retain all ownership of your pre-existing intellectual property and any data you provide to us. You grant us a limited, non-exclusive license to use your intellectual property solely for the purpose of providing the Services to you.

8.1 Warranty

We warrant that the Services will be performed in a professional manner consistent with industry standards. Our sole liability, and your exclusive remedy, for a breach of this warranty will be the re-performance of the deficient Services.

8.2 Disclaimer

11.1 Term

These Terms shall remain in full force and effect while you use our website or Services.

11.2 Termination for Cause

Either party may terminate a service-specific agreement if the other party materially breaches the agreement and fails to cure the breach within a specified period (e.g., 30 days) after receiving written notice.

11.3 Effect of Termination

Upon termination, you must cease using our Services, and we will cease providing them. You will pay any outstanding fees for Services rendered up to the date of termination. We will, upon request, return or delete your data in accordance with our Privacy Policy and applicable law.